We live in a demand driven economy, and customers are empowered like never before. Unless you pay attention to their needs, they will not give you their attention. Becoming customer centric, and pay attention to customer data is not difficult, just needs discipline.
But be aware, there is a difference between “data Driven” and “data informed” and those that succeed are those that find a healthy balance between their knowledge/gut feel, and the evidence-based approach to customer knowledge
In this inspiration webinar, the speakers deep dive into the fact that: Customer is king/queen, and only when every fiber of your organization realizes this are you set up for success.
Meet the speakers:
Anton Lundberg & Joachim Rask, Experience Unleashed, with 40+ years combined experience of leading and working with Innovation, CX and Insights across multiple industries.
