Is customer service the new marketing? Many companies are focusing on keeping high customer satisfaction during the process of buying and using a product. However, once the client is in need of support, the systems tend to fail. Why is it equally important to maintain a high level of satisfaction during this process? And how can you ensure that your customers are taken well care of?

Our friends at Socialboards have invited Kim-Daniel Gulliksveen from Sport1 to tell more about how they experience customer service as the new marketing tool. This will end with a workshop on how you can create value in the customer service in your business.