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november, 2019

14nov08:0012:00RPA & AI in customer lifecycle management

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Event Details

AI is here! Well, at least it’s becoming a large part of our business models as we are continuously learning about new ways to utilise both AI and RPA in customer management and customer experiences.

We are excited to co-host this interesting event together with On-Time. Join us in this breakfast event and and learn how On-Time is using both AI and RPA to create better and unique customer experiences.

We will include case studies along with concrete examples of modern habits and tools that are meant to optimise the customer’s lifecycle.

Only sign up if you show up, as space is limited!

Check-in + breakfast
08.00 – 08.30

A warm welcome by On-Time and Epicenter
08.30 – 08.45
Speakers: Mikko Kohonen (CSM) / On-Time
& Eric von Walzel (CDO) / Epicenter


PostNord’s experiences of conversational robotics
09.00 – 09.30
Speaker: Kimmo Hyttinen (CCO) / PostNord


Smart customer management – from automation to analysis
09.45 – 10.15

Speaker: Katriina Valli (CEO) / AI4Value


Break time  

10.15 – 10.45


Utilizing robotics to optimize speech of purchase transferral
10.45 – 11.15

Puhujana: Felix Kaukiainen & Philip Keihäs / BRANG Oy


The future of conversational robotics
11.30 – 12.00

Puhujana: Jon-Erik Talvio (Sales Director) / On-Time

Time

(Thursday) 08:00 - 12:00

Location

Epicenter Lounge, Epicenter Helsinki

Mikonkatu 9

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